World-Class 24/7 Aviation Software Support
Real People, Real Expertise
Speak to experienced aviation software specialists, ready to help you solve issues fast and keep your operation running smoothly, every day of the year.
Our Support
Reliable 24/7/365 Support from People Who Understand Aviation
In a high-stakes environment like aviation, you don't have time to wait in a ticketed line or explain your issue to a generic help desk agent who reads from a script. At IAS, we do support differently. You speak directly to real people who understand compliance, the realities of maintenance, and the pressure of keeping aircraft operational.
No call centres. No outsourcing. No waiting.
As a specialised, Australian-owned team, IAS offers top level support from the first phone call. Many members of our support team have been with us for over a decade. That continuity means we don't just understand the software; we understand your operations. In many cases, over time, our team will know your workflows, and the people in various departments, so we can work together to provide rapid, expert support.
An Extension of Your Operation
IAS support is an extension of your operation. Our in-house team combines deep aviation experience with hands-on knowledge of IAS, allowing issues to be diagnosed quickly, explained clearly, and resolved efficiently.
This results in less downtime, fewer workarounds, and confidence that your systems and records remain accurate and compliant.
Decades of Experience, Right Beside You
Many members of our support team have been with IAS for over a decade. That continuity means deep institutional knowledge and long-standing relationships with our customers — so support is fast, informed, and genuinely effective.
What to expect
What You Can Expect
24/7/365 Availability
Support when you need it — during business hours, after hours, weekends and public holidays. Your fleet doesn't stop, and neither do we.
People Who Understand Your World
Our team understands maintenance, engineering, CAMO requirements, and regulatory pressure — not just software. You won't need to explain the context.
In-House Specialists
IAS specialists in Adelaide, Australia handle every query personally. No outsourcing, no automation — just reliable support for your operations 24/7.
Fast, Practical Resolution
Get clear answers, practical guidance and solutions that work in real aviation environments — not theoretical workarounds.
Support and Development Side by Side
Our support team sits alongside our developers. This proximity enables faster resolutions, clearer answers and fixes that address root causes.
Serving Operators Around the World
From our Adelaide headquarters, we support aviation operators across Australia, Asia-Pacific, the UK, Africa and beyond.
IAS Platform
IAS — A Complete Suite for All Critical Elements
Maintenance and Engineering
Track every rotable and expendable with 100% audit readiness, giving you complete visibility and control over current and future maintenance.
Inventory and Logistics
Eliminate overstocking and part-shortage delays.
Compliance Reporting
Automatically generate the reports regulators require.
Business Intelligence
Real-time visibility on spend, compliance and operational workflows for better decision making.
How it works
How IAS Software Support Works
1
Contact IAS support by phone or email
2
Speak directly with an aviation software specialist
3
Issues are diagnosed and resolved with clear next steps
4
Follow-up support ensures nothing is left unresolved
Professional Services
Professional Support Services to Optimise Your Operations
Beyond day-to-day troubleshooting, IAS offers a full suite of professional services designed to enhance your business efficiency.
Implementation and Migration
- Seamless Installation and Training (Remote or In-Person)
- Expert Import and Export of Aircraft Records
- Data Load and System Migration Management
Audits, Analysis and Compliance
- Business and Process Analysis — we map your workflows to find hidden efficiencies
- Efficiency Audits — real-world assessments of how your team uses the software
- Aviation Compliance — working with manufacturers to ensure your records meet every standard
- Systems Architecture — advice on IT infrastructure, planning and specifications
Bespoke Software Development
- Custom Development — get exactly the functionality and reporting your fleet needs, with software built to aviation-grade standards
Need support?
Need Support?
Contact our aviation software specialists — available 24/7/365.